Frequently asked questions
K-pop stands for Korean pop music. It's a genre of popular music that originated in South Korea and has become popular around the world.
Reepop, founded by Rhi, is Ireland's largest online K-pop store specializing in official merchandise imported directly from Korea. Rhi's mission with Reepop is to make K-pop merchandise more accessible for fellow Irish K-pop enthusiasts. With a dedication to authenticity and quality, Reepop offers a wide range of products to cater to the vibrant K-pop community in Ireland and beyond!
With every order, we can move closer to: more variety of products, cheaper pricing and more k-pop events in Ireland!
We are based in the Republic of Ireland.
Yes, we sell only official merchandise from the top Kpop bands and labels.
Everything is imported directly from South Korea.
We are consistently adding more products to the site from a diverse range of artists. However, if you don't see a specific item that you are looking for, we would be delighted to try and source it for you.
You can use our 'Ree-quest' form here: https://www.reepop.ie/requestaproduct.
Or, feel free to drop us an email on info@reepop.ie.
Please send us as many details as possible of the product you're looking for!
POB stands for pre-order benefit. These are extra goodies that are included in your order if you purchase an item before the day it's released. These benefits are official and provided by the company or other suppliers in Korea. Please check the product descriptions carefully to see if a POB is provided and what exactly you can expect to receive. Please note that posters are always sent out folded, as we currently have no other shipping method at this time.
We are excited to say that as Reepop has grown, we've been able to extend our shipping destinations too.
Here is a full list of countries we currently ship to: Republic of Ireland, Northern Ireland, United Kingdom, Australia, Austria, Belgium, Brazil, Canada, Croatia, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United States.
Yes, we continue to ship to the USA. However, please note that the US government has recently introduced new import charges on all packages arriving from outside the USA. These charges (including customs, duties, or handling fees) are determined and collected by the shipping company and must be paid by the recipient before delivery.
Refusal or non-payment of these charges will result in the package being returned to us. In such cases, no refunds, reshipments, or returns of any kind will be provided. By placing an order, you agree to accept full responsibility for any applicable charges upon delivery.
We offer both domestic and international shipping options. For orders within the Republic of Ireland & Northern Ireland, we provide fully tracked shipping with free shipping on orders above €80. This policy applies only at the time the original order is placed. Items added later that increase the total above the free shipping threshold will not automatically qualify for a shipping fee refund. An Extra Packaging option is available for €9.99 or free for orders above €120. International orders are also fully tracked, with free shipping available for orders above a certain amount. Please check your shipping confirmation email for tracking details and visit the An Post website to track your package. Enter your address at checkout to see full options and costs.
In general, all orders (other than ones that include pre-order or re-stock items) will be packed up and sent out to you within 3 business days from date of purchase. However, from time to time, it can take slightly longer than the 3 day expected shipping time from Reepop. Please be patient with us while we organise shipping of your order. If you have any concerns or questions about shipping times, please get in touch with us.
Please note that if your order includes both pre-order and in-stock items, the entire order will be dispatched once the pre-order items are on hand. If you would like your non pre-order items sooner, please make a separate order.
Shipping times can vary depending on your location. Most orders dispatched to the Republic of Ireland will be delivered within a day or two. On occasion, it can take longer. Please follow the tracking info attached in your dispatched order email for information on your package's whereabouts. You can track here: https://www.anpost.com/Post-Parcels/Track/Search.
Deliveries outside of the Republic of Ireland will take longer to arrive so we ask that you be patient while your package makes it's way to you. If you have any issues or concerns, please contact us. You will be able to track your order using the above link, also.
Here at Reepop, we understand how important it is to keep your collectables as safe as possible while they're on their way to you. But we also want to do our part for the environment!
Our bubble wrap is made from re-used materials and is fully recyclable. We encourage you to re-use it where possible!
Our packing chips are made from vegetable starch which means they can be instantly dissolved in water, or added to your compost or recycling bins.
We request that an unboxing video is recorded once you receive your package.
If there are any issues with your order, please send us an email on info@reepop.ie, along with your unboxing video and we will sort it out for you as soon as possible. We are unable to offer any compensation for damaged or incorrect orders if an unboxing video is not provided.
We accept several payment methods including credit/debit cards, PayPal, and more. Please check our website for the full list of payment options.
As Reepop grows, we have to start charging VAT - it’s just one of those things that comes with running a bigger business. Nothing changes for you though: all our prices already include VAT, so what you see on the site is what you pay. The only difference is that it now shows up on your order for transparency and compliancy. If you have any questions about this, we are happy to answer.
Unopened/sealed items can be returned up to 14 days from the day of purchase if you have changed your mind.
This return cost will be the responsibility of the customer to pay.
We do not accept returns or refunds on opened/unsealed goods, as they cannot be resold.
We are also unable to offer any compensation for damaged or incorrect orders if an unboxing video is not provided.
Please contact us for more information.
You may be able to cancel your order if it has not yet been shipped. Please contact us as soon as possible to request a cancellation.
Yes, we often offer discounts and promotions. Follow us on social media (X, Insta, Tiktok: @reepopireland) or sign up for our newsletter to stay updated on any current deals and giveaways.
We are making it a priority to regularly update and expand our inventory and ask for your patience while we work hard to do this.
If you are looking for a specific item, don't hesitate to reach out to us. We're here to assist you in any way we can!
Since we started our K-pop shop, Reepop has expanded to offer more than just K-pop merchandise. We now provide freelance business consultations and administrative support to help businesses of all kinds thrive. Whether you're launching a new venture or optimizing your current operations, our experience in the fast-paced world of K-pop retail gives us a unique perspective on project management, strategic planning, and admin tasks like data entry, scheduling, and inventory management.
Seoulful Supplies is the exciting new project from Reepop & Barney and Jo.
As passionate photocard collectors, we’ve faced the same challenge as you: finding collecting accessories that are reliable, affordable, and still look cute! Our Seoulful Supplies journey is about making collecting easier and more affordable for K-pop fans across Ireland and beyond.
We'll be bringing a selection of budget friendly binders and sleeves to the European market so make sure to follow our journey on our socials @seoulfulsuppliesshop.
Welcome to Reepop, an online store based in Ireland (hereafter referred to as "the Store"). This legal notice governs your use of the Store, and by accessing or using the Store, you agree to be bound by this legal notice.
The Store is operated by Reepop, a company registered in Ireland with the Companies Registration Office under registration number 722591.
The Store's registered office is located in Co. Roscommon, Republic of Ireland.
Reepop is committed to protecting the privacy of our website visitors and customers. This privacy policy outlines the types of personal data we collect, how we use it, and the steps we take to keep it safe.
Information we collect
We collect personal information such as your name, email address, phone number, and billing information when you make a purchase or create an account on our website. We also collect information about your browsing behaviour, such as the pages you visit, the links you click, and the time you spend on our site.
How we use your information
We use the information we collect to improve our website and provide you with a better experience. We may use your personal information to:
Fulfil orders and process payments
Respond to your customer service inquiries
Communicate with you about promotions, offers, and other news related to our products and services
Analyze website traffic and user behaviour to improve our website and marketing efforts
Sharing your information
We will never sell or rent your personal information to third parties. However, we may share your information with third-party service providers who help us operate our website and provide our services. These service providers may include payment processors, shipping providers, and email marketing platforms.
Protecting your information
We take data security seriously and have implemented various measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no data transmission over the internet can be guaranteed to be 100% secure.
Your rights
You have the right to access, correct, and delete your personal information. You can do this by logging into your account or contacting us at info@reepop.ie. You also have the right to withdraw your consent for us to collect and use your personal information at any time.
Changes to our privacy policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and notify you of any significant changes.
Contact us
If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at info@reepop.ie
This Privacy Policy is governed by and interpreted in accordance with the laws of the Republic of Ireland.
Welcome to Reepop, an online platform based in the Republic of Ireland (hereafter referred to as "the Website"). These TERMS OF SERVICE govern your use of the Website, and by accessing or using the Website, you agree to be bound by these TERMS OF SERVICE.
Use of the Website
a. Eligibility: You must be at least 18 years old to use the Website. By using the Website, you represent and warrant that you are at least 18 years old.
b. License: Subject to these TERMS OF SERVICE, the Website grants you a limited, non-exclusive, non-transferable, and revocable license to use the Website for personal or commercial purposes.
c. Prohibited Use: You agree not to use the Website for any illegal or unauthorized purpose, including but not limited to:
Interfering with the Website's operations or attempting to access restricted areas of the Website
Creating multiple accounts for disruptive purposes
Transmitting viruses, malware, or other harmful code
Engaging in fraudulent or deceptive activities
Content
a. Ownership: The Website owns all content on the Website, including but not limited to text, graphics, images, videos, and software.
b. User Content: By submitting content to the Website, you grant the Website a non-exclusive, royalty-free, worldwide, and perpetual license to use, display, modify, and distribute the content in connection with the Website.
c. Prohibited Content: You agree not to submit any content that is:
False, misleading, or defamatory
Infringes on any third-party rights, including but not limited to intellectual property rights
Offensive, obscene, or harmful
Privacy
a. Collection of Personal Information: The Website may collect personal information from you, such as your name, email address, and payment information. The Website will use your personal information in accordance with its Privacy Policy.
b. Cookies: The Website uses cookies to enhance your user experience. By using the Website, you consent to the use of cookies in accordance with the Website's Cookie Policy.
Disclaimers
a. No Warranty: The Website is provided "as is" without any warranty, express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
b. Limitation of Liability: The Website shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website, whether or not the Website has been advised of the possibility of such damages.
c. Indemnification: You agree to indemnify and hold the Website harmless from any claims, losses, or damages, including attorneys' fees, arising out of your use of the Website or any violation of these TERMS OF SERVICE.
Governing Law and Jurisdiction
These TERMS OF SERVICE shall be governed by and construed in accordance with the laws of the Republic of Ireland. Any dispute arising out of or in connection with these TERMS OF SERVICE shall be submitted to the exclusive jurisdiction of the courts of the Republic of Ireland.
Modifications
The Website reserves the right to modify these TERMS OF SERVICE at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any modifications to these TERMS OF SERVICE constitutes your acceptance of the modified TERMS OF SERVICE.
If you have any questions about these TERMS OF SERVICE, please contact info@reepop.ie.
You can also get in touch with us through social media - X, Instagram, Tiktok: @reepopireland.